AI-Powered Civic Services
for Wales
CardiffPal demonstrates how AI can transform public service delivery — bilingual, accessible, and aligned with Welsh Government digital standards.
The digital gap in Welsh public services
Welsh Government spends over £675 million per year on procurement, yet residents still struggle with outdated digital tools that fail to meet basic expectations. No AI-native civic platform exists in Wales today.
What CardiffPal demonstrates
A production-ready civic platform already serving Cardiff residents.
AI Assistant
24/7 instant answers to resident questions -- no queues, no hold music, no office hours. Handles thousands of queries simultaneously.
Native Welsh Language
Built-in Welsh language support -- not Google Translate. Compliant with the Welsh Language Measure 2011 and Welsh Language Standards.
Issue Reporting
Residents report potholes, fly-tipping, street lights, and other issues directly through the platform. Categorised, tracked, and reference-numbered.
Interactive Service Map
Over 40 council locations mapped and filterable -- hubs, libraries, leisure centres, recycling centres, parks. All searchable, all accurate.
Live Data Integration
Real-time weather, air quality, and transport data woven into responses. Residents get current, contextual information -- not static pages.
Visitor and Tourist Guide
Cardiff welcomes 21 million visitors annually. CardiffPal serves tourists with attraction info, practical guidance, and local knowledge.
Welsh Digital Service Standard
CardiffPal is designed to meet all 12 points of the Digital Service Standard for Wales.
Focus on user needs
AI-first design based on what residents actually ask -- not bureaucratic categories.
Design in Welsh and English
Native bilingual support built in from day one, not bolted on via machine translation.
Be inclusive
Free, no login required, works on any device. Plain language, no jargon, no barriers.
Use evidence and data
Responses backed by verified council data, official sources, and real-time feeds.
Design for well-being
Aligned with the Well-being of Future Generations Act across all seven goals.
Be agile and iterate
Knowledge base updated continuously. New features deployed in days, not months.
Collaborate and share
Open architecture. Modular design allows knowledge sharing between councils.
Use the right technology
Built on Next.js, TypeScript, and modern AI -- proven, scalable, maintainable.
Manage and protect data
No personal data stored in conversations. Issue reports use hashed IPs only.
Work in the open
Transparent AI responses with source links. No black boxes, no hidden logic.
Make services sustainable
AI handles volume without scaling staff. Reduces phone and in-person demand.
Make the service measurable
Every interaction logged. Usage analytics, satisfaction tracking, and outcome measurement built in.
Well-being of Future Generations Act
Every feature mapped to the seven well-being goals that Welsh public bodies must work towards.
A Prosperous Wales
Digital skills through accessible technology. Reduces barriers to council services for all residents.
A Resilient Wales
Emergency information, community resources, and real-time alerts available around the clock.
A Healthier Wales
NHS contacts, GP finder, air quality data, and mental health resources integrated into one platform.
A More Equal Wales
Free to use, no account required, multilingual, accessible on any device. Zero barriers to access.
A Wales of Cohesive Communities
Community resources, volunteering information, local events, and neighbourhood-level knowledge.
A Wales of Vibrant Culture and Thriving Welsh Language
Native Welsh language support fulfilling the spirit of the Welsh Language Measure 2011.
A Globally Responsible Wales
Sustainable digital service delivery. Reduces paper, phone traffic, and in-person visits.
The Well-being of Future Generations (Wales) Act 2015 requires all Welsh public bodies to think about the long-term impact of their decisions. CardiffPal supports this mandate through sustainable, inclusive digital service delivery.
Built for Cardiff. Ready for Wales.
The same platform can be deployed for Swansea, Newport, Wrexham, or any of the 22 Welsh principal councils. Local knowledge bases are modular and swappable.
White-label ready
Rebrand and deploy for any Welsh council. Same platform, local identity.
Modular knowledge bases
Local data is swappable. Cardiff knowledge out, Swansea knowledge in -- same infrastructure.
Multi-council admin
Central dashboard for managing multiple deployments. One team, many councils.
Proven in production
CardiffPal is live, serving real residents today. Not a concept -- a working platform.
The Cardiff Capital Region has a £30 million innovation fund with AI as a stated priority. CDPS merged with the Office for AI in March 2026, signalling a national shift toward AI-powered public services. CardiffPal is positioned to serve this transformation.
Built by Code2Box
Code2Box is an AI solutions agency based in Cardiff, Wales. We specialise in building AI-powered platforms for public services, civic engagement, and digital transformation.
As an SME rooted in Wales, we understand the Welsh context -- the bilingual requirements, the legislative framework, the unique challenges facing Welsh councils, and the communities they serve.
CardiffPal is our proof of concept -- a live, production platform that demonstrates what is possible when modern AI meets civic service delivery.
Ready to explore AI-powered civic services?
Get in touch to discuss how CardiffPal can be adapted for your council or public body.