For Welsh Government and councils
The civic platformWales deserves.
CardiffPal is a working civic platform serving real Cardiff residents - built bilingual, accessible and aligned with the Digital Service Standard for Wales.
The opportunity
Welsh civic services, the way they should be.
384K
Cardiff residents
Wales' largest city, fastest-growing population
~21M
Visitors a year
Tourism, sport, conferences, students
Cardiff residents deserve digital services that are bilingual by design, accessible by default, and built around real Welsh communities. CardiffPal complements existing council services with a layer that puts the Welsh language and Welsh users first - a unified directory, native Welsh from day one, real-time data, citizen reporting, and a visitor mode for the roughly 21 million visitors the city welcomes each year. Aligned with the Welsh Language Measure 2011, the Welsh Language Standards, and the Well-being of Future Generations Act.
What CardiffPal delivers today
Six capabilities, live in production.
Service directory
One bilingual home for every Cardiff civic service - bins, council tax, transport, housing, emergency, more. Plain language, official sources.
Native Welsh
Welsh from day one - not Google Translate. Aligns with the Welsh Language Measure 2011 and Welsh Language Standards.
Issue reporting
Residents report potholes, fly-tipping and broken lights. Categorised, tracked, reference-numbered, routed to the right council team.
Service map
Over 40 council locations mapped and filterable - hubs, libraries, leisure centres, recycling centres, parks.
Live data
Real-time weather, air quality and council-API data woven into the platform. Current and contextual, not static.
Visitor mode
Cardiff welcomes around 21 million visitors a year. CardiffPal serves them with attractions, transport and practical guidance.
Standards alignment
Built to the 12 points of the Digital Service Standard for Wales.
Focus on user needs
Built around what residents actually ask for - not council-org-chart categories.
Design in Welsh and English
Native bilingual, built in from day one, not bolted on via machine translation.
Be inclusive
Free, no login, works on any device. Plain language. WCAG 2.2 AA-aware.
Use evidence and data
Responses backed by verified council data, official sources and real-time feeds.
Design for well-being
Aligned with the Well-being of Future Generations Act across all seven goals.
Be agile and iterate
Knowledge base updated continuously. New features deployed in days, not months.
Collaborate and share
Open architecture. Modular design enables knowledge-sharing between councils.
Use the right technology
Built on Next.js, TypeScript and modern open standards - proven, scalable, maintainable.
Manage and protect data
No personal data stored. Issue reports use hashed IPs only.
Work in the open
Every fact links back to its official source. No black boxes.
Make services sustainable
Self-serve directory and reporting handle volume without scaling staff. Reduces phone and in-person demand.
Make the service measurable
Every interaction logged. Usage analytics, satisfaction tracking, outcome measurement.
Well-being of Future Generations Act
Mapped to all seven well-being goals.
A Prosperous Wales
Reduces digital barriers to council services for all residents.
A Resilient Wales
Emergency information, community resources and real-time alerts around the clock.
A Healthier Wales
NHS contacts, GP finder, air quality and mental health resources in one place.
A More Equal Wales
Free, no account, multilingual, on any device. Zero barriers to access.
A Wales of Cohesive Communities
Community resources, volunteering, local events, neighbourhood-level knowledge.
A Wales of Vibrant Culture and a Thriving Welsh Language
Native Welsh fulfilling the spirit of the Welsh Language Measure 2011.
A Globally Responsible Wales
Sustainable digital delivery - reduces paper, phone traffic and in-person visits.
Beyond Cardiff
Replicable for all 22 Welsh councils.
White-label ready
Rebrand and deploy for any Welsh council. Same platform, local identity.
Modular knowledge
Cardiff data out, Swansea data in. Same infrastructure, swappable corpus.
Multi-council admin
Central dashboard. One team can run several deployments.
Live in production
CardiffPal is serving real residents today. Not a concept - a working platform.
Talk to us
Want to bring this to your council?
Built and maintained by Code2Box, an AI solutions agency in Cardiff. We work with Welsh public-sector teams to ship modern, bilingual digital services.
- âProcurement-ready (Sell2Wales, G-Cloud)
- âWelsh-supplier social value
- âPilot in 4-6 weeks per council
- âCardiff-based, accessible team