Emergency Contacts
Cysylltiadau Argyfwng
All the essential emergency and non-emergency numbers for Cardiff in one place. Save this page β you never know when you'll need it.
Life-Threatening Emergencies
Call 999
For life-threatening emergencies, always call 999.
- Police β crime in progress, immediate danger
- Fire β fire, road traffic collision, people trapped
- Ambulance β serious injury, chest pain, difficulty breathing, unconsciousness
If you cannot speak, call 999 and press 55 β this will alert the operator that you need help but cannot talk (Silent Solution).
Non-Emergency Services
For situations that are not immediately life-threatening but still need attention, use these non-emergency numbers.
Council Contacts
Cardiff Council handles roads, bins, housing, street lights, noise complaints, and more. Contact Connect to Cardiff (C2C) for most council enquiries.
Cardiff Council (C2C) β Main Line
MonβFri, 8:30amβ5pm
Cardiff Council β Out of Hours
Evenings and weekends β for urgent council matters only
County Hall Address
Cardiff Council
County Hall
Atlantic Wharf
Cardiff CF10 4UW
Utilities Emergencies
Gas leaks, burst pipes, and power cuts need immediate attention. Keep these numbers handy.
If you smell gas β call immediately
National Gas Emergency
Free 24/7 β if you smell gas, leave the property, don't use light switches, and call immediately
Welsh Water (DΕ΅r Cymru)
Burst pipes, water supply problems, sewer flooding
Power Cut Reporting
Free from any phone β report or check on power cuts in your area
Safety & Wellbeing
Support lines for flooding, domestic abuse, mental health, and young people. All free and confidential.
Floodline (Natural Resources Wales)
Flood warnings, river levels, and what to do during flooding
Live Fear Free
Wales 24/7 domestic abuse helpline β free, confidential support for anyone affected
Samaritans
Free 24/7 emotional support β call any time, day or night
Childline
Free, confidential helpline for under 18s β call or chat online
Homelessness Emergency
If you or someone you know is at risk of homelessness or sleeping rough in Cardiff, help is available now.
Cardiff Housing Options
Homelessness prevention, housing advice, and emergency accommodation
Out of Hours Emergency
Evenings and weekends β for urgent homelessness situations
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